Frequently Asked Questions about
Q: How many keys come with each lock ordered (I
would need 3 each)?
A: We ship 2 tenant keys per set. Additional keys are available
at $1.57 each.
Q: How long have you been in business?
A: We started in
1998 with 3 cases of locks and an idea. We now receive a
tractor-trailer load every 20 days or so.
Q: What are the lock change options?
A: You can either buy spares and ship back for re-keying when needed
($5 per cylinder plus postage), or you could buy several sets of spare
cylinders and play "musical cylinders."
Q: Do you charge sales tax to VA residents?
A: No sales tax on shipments to VA, only shipments to IN are taxed.
Q: How much are replacement tenant, master, etc.
keys? Can I have them made locally?
A: We can reproduce a new original for any key in your system whenever
needed. Tenant keys can be copied locally. Replacement original
tenant keys are $4.50 per pair post paid or $1.57 each when shipped with a
lock order. Master Control keys are $3.00 each and master keys are
$2.00 each and may be difficult to obtain locally.
Q: How fast do you ship?
A: Depends on when your order... small orders received before noon,
mid-month, Wednesday or Thursday usually go out the same day. Mid size
orders (50-100 locks) or orders received on Monday, Tuesday or Friday orders
usually ship in 24-72 hours. Large
orders (101 + locks) may take up to 5 days to ship. Each lock is custom
pinned to your master before shipment. Exception: A recent shipment of
1,824 locks took 6 days.
- Click HERE to
see how long it will take UPS to deliver your locks.
Q: I have over 50 units - can I order in lots of 4
locks that will be keyed to the same master each time I order?
A: Yes, you can order "sets" of locks for each unit and
specify the number of entry knobs, single deadbolts, double deadbolts, rim
cylinders, mortise cylinders and even padlocks to match a singe tenant key
and your master key. All locks ordered on YOUR master key account will
automatically be keyed to your master key. Also, we will not issue the
same master key within the same geographic area. This is normally a 50 mile radius of your
Q: Is there any quantity discount?
A: Yes, customers that order over 500 locks per year qualify for a $1
per lock discount on all master keyed locks.
Q: Can I order cylinders only to make my current
locks fit your system?
A: Only if you have Titan/UltraMax
have questions that are not addressed above call
FAX your question to 1-866-MKLocks.
We are eager to answer your questions.
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